Crappy support service… Are unable to visited financing administrator. Started re-finance techniques. Turned-in every files, skipped 5 closings. Nonetheless waiting! Losing profits. Difficult customer care. Bad deal! How did it started to 4.5 billion into the conversion process? Ask your States Attorney Work environment.
They keep going me to new mortgage processors
Awful customer care. I have been writing on a re-finance since the no nearer to closing than simply I became into the June. Customer service try a tale. They just import us to each person, and i am bounced as much as such a baseball. Very distressed and you can frustrated and you can was moving my mortgage as quickly as possible. Do not strongly recommend The latest Rez after all.
My mortgage try which have Ditech and it also is ended up selling to help you New Rez
Avoid using NEWREZ….biggest mistake You will find generated. Come trying to refi. Just like the Will get it’s now October however waiting. I have sent a comparable records inside multiple times. Cannot started to anyone by mobile phone. My personal financing is recognized 2 months back still wishing. The organization was a joke go somewhere else.
New Rez ‘s the bad mortgage company!! The latest Rez called and available to refi my loan during the a good straight down interest rate. The mortgage Manager Ryan told me it could be simple “no issue”. He along with said it’s not necessary for the next appraisal given that financing was just 12 months dated therefore just weren’t bringing any more income away! HA… 5 months later on they are asking for docs they have https://availableloan.net/payday-loans-ca/ontario. The mortgage Processor never understand the docs I upload on their secure site. New seriously bad lender I have ever before caused! Help save this new anger and get various other financial!!
NewRez/Shellpoint acquired our financial regarding Ditech. Earliest percentage to help you NewRez was a student in , and therefore we created through the NewRez site for automated costs with the to begin each month. All the ran well until . They never took the payment which had been supposed to be drawn from our checking account! I didn’t notice up to i got a trip for the regarding some unusual matter stating they were NewRez, don’t speak with her or him while we did not know the amount. Tested the membership on line through the website and you may reduced and you may view the newest October commission hadn’t already been instantly gotten! Had on mobile phone having NewRez customer care instantly locate away the thing that was going on and try told it was certain variety of “glitch”. Mind you, money being going to own payment really well given that ! You will find lots of money in new bank account for this! We talked having two different people toward , toward second person using fee over the phone which have the statement away from the girl that there might be no later charges, no payment plus it could be ACH. It is currently and on their webpage it’s exhibiting me that it is a keen unapplied fee! What the deuce, this is actually the Oct step one commission and may was applied as such Instantaneously on . Therefore we log in to the device again with these people today and you can inquire what’s happening? Try informed one to she’d immediately demand it is placed on the fresh new Oct payment and you will “you are not later” I called the bank following talking to NewRez to your and you can the lending company said “zero sample in the percentage had been questioned because of the NewRez/Shellpoint, they (the lending company) are not stopping any payment and in addition we features numerous money to fund 4 numerous years of costs”! We have lower than 12 months leftover on this 1st home loan and so are undoubtedly offered visiting the county attorneys general’s office, the higher business bureau, choosing an attorney and you can spending which of today. Our very own on line account having NewRez suggests the following percentage to be auto-paid down is scheduled to have Nov 1, in case i try to go through the booked automatic repayments, it confides in us we cannot since the membership try “past-due”. This is so that completely wrong with the of a lot membership! We have Not ever been late inside the 29 decades with our financial commission and then we keeps a perfect credit history more than 850! Will they be today planning to fuck our credit rating? Stay away from Them!